Your rights and responsibilities.

Be treated with dignity by the medical center and all of our healthcare professionals, and receive a copy of the Patient and Family Rights and Responsibilities charter from us.

Know who is looking after you — your doctor, treating doctors, or healthcare team — and what each of them is responsible for.

Have an interpreter, where possible, if a language barrier keeps you from understanding the details of your health condition.

Expect privacy during all of your examinations, procedures, and treatment at the medical center, and expect us to keep all of your information confidential.

Refuse to receive a health service if you are conscious and able to express your wishes clearly, subject to the special cases set out in the laws in force.

Have your wishes respected by the medical center and all of our staff: we will not infringe on your freedom to continue a health service or to stop it, unless your condition poses a threat to you, to others, or to public health.

Receive an accurate medical report on your health condition and the results of your examinations, and a copy of your medical file.

Receive itemised bills showing the amount charged for every service we provide to you.

Enjoy any other rights granted to you under the local and federal laws in force.

Accept the prescribed methods of prevention and treatment, and the means set out for them.

Follow your treating team's recommendations, complete the examinations and check-ups we ask of you on time, and take the medication prescribed for you.

Observe our hygiene rules at the medical center, and take care of your personal hygiene.

Respect the healthcare professionals at our medical center, and treat them with courtesy and good manners.